Brand Touchpoints Audit

Build a seamless B2B brand experience with us

For a B2B brand to really make an impact, it needs to be consistent in how it appears and positions itself to customers and in market. A B2B brand touchpoints audit is a really useful tool that helps you achieve greater impact and consistency, especially if you feel your brand is currently not completely aligned with your business objectives, sales strategy and company values.


A brand touchpoints audit is a structured review of all your brand’s interactions and points of contact with your customers, stakeholders, and the public. As well as considering all your brand assets, a brand touchpoints audit will also look at all the channels and mediums you use to communicate with your various internal and external brand audiences.


The goal of a brand touchpoints audit is to assess how effectively your brand is positioned in line with your overall brand strategy and how consistently your brand is delivering its value proposition and core messages.

B2B Branding for DHL UK Foundation

Using an agency like Upp B2B to review your B2B brand across all points of contact gives you a completely independent and unbiased view. We’re trained to spot nuances that you may miss from an internal perspective, like how your brand faces the outside world and interacts with your employer brand.


We can also take a wider view to capture information from external reviews and brand mentions in the public arena which can often prompt some SEO challenges. We’ve also conducted ‘mystery shop’ sales and customer service calls to see how your teams represent your brand on the front line across different sites and departments.

Get a holistic view of your brand experience with a B2B brand touchpoints audit from Upp B2B

We’re experienced in carrying out brand touchpoint audits for all sizes of business. We can work with you to create a framework which mirrors what you want to get out of the process and guide you to identify all of your brand touchpoints when these are not immediately obvious. Every business will be unique however there are some common touchpoints as we have highlighted in the diagram below.

Once you have a ‘helicopter view’ of your current brand’s performance, you can start to evolve or adapt this to bring it in line with your agreed brand strategy. We can help you create the content and assets you need to build your brand, or we can work with your in-house team to provide guidance and inspiration.


We’re also able to use our brand touchpoints audits to review your key competitors to identify any gaps in brand experience you can optimise to your advantage. And if you’d like to extend this brand touchpoints audit even further, we can take a look at your employer brand. We’ll assess the performance of your brand in attracting and retaining talent by analysing your own assets and content, as well as external sources like Glassdoor etc.


To understand more about our B2B brand touchpoints audit service, or to ask for a quote, just drop us a line in the first instance

Take a look at our other branding services

Brand Strategy
Your brand strategy is a critical part of your business strategy. So when it comes to brand strategy, if you don’t have a plan as they say, then plan to fail, as you will likely get caught up in the trap of responding to market and competitor activity. A well thought out brand strategy based on meaningful insights and intelligence is the first step to building a market-leading brand. Let us partner you to map out the route to brand leadership.  Read more: Brand Strategy


Brand Identity Creation

If you feel that your current brand identity is outdated and no longer represents the company you are, then we can work with you to create something truly market-leading that portrays you in your best visual light. We can also develop brand guidelines to ensure your brand touchpoints are consistent and en pointe.

Read more: Brand Identity Creation


Brand Proposition & Messaging

Your brand messaging needs to stay fresh to keep your business relevant in market. It’s amazing how many businesses aren’t tapping into the potential of powerful words to gain a brand advantage. Our job is to work with you to craft a strong messaging framework for all your  outward and internal facing communications that positions you as a leader in your market and customers minds. 

Read more: Brand Proposition & Messaging

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